If you work alone or run a company with a small team, you often have to answer the same questions about shipping, stock, pricing, exchanges and refunds. Clevi Lens is an AI chatbot for businesses that connects your company's documents and websites to a searchable knowledge base, then finds relevant information to answer customer questions.
"Aren't all chatbots pretty much the same?"
General-purpose AI can explain a wide range of topics naturally, but it does not know your company's latest prices, stock levels or internal refund policies by default. Clevi Lens uses the materials your company has connected to understand the intent behind a question, search for relevant information and answer.
- It uses the materials your company has connected to understand the intent behind a question.
- It searches for relevant information to answer.
- You can check the documents and pages used to support each answer.
- It can be configured to avoid giving an answer when there is not enough supporting information.
How Clevi Lens builds its knowledge
| Step | Process | Customer service example |
|---|---|---|
| 1. Connect materials | Upload or connect the documents and websites you currently use. | Price lists, product manuals, FAQs, refund policies |
| 2. Analyze content | Identify document titles, body text, tables, images and key information. | Identify product names, prices, stock levels and warranty periods |
| 3. Organize knowledge | Bring together information scattered across multiple files so it can be searched. | Search price lists and product catalogs together |
| 4. Understand the intent behind a question | Analyze what information the customer needs, even when they use different wording from the documents. | “I've opened the packaging. Can I still return it?” → Search refund policies |
| 5. Answer using supporting sources | Answer using relevant materials and show the documents and pages referenced. | Explain whether a refund is available and show the relevant policy |
| 6. Update knowledge | Update the materials and metadata when prices or policies change. | Reflect updated shipping policies in current answers |
AI organizes scattered company materials by category.
Company materials are often scattered across department folders, individual PCs and shared document folders, making them hard to find even when the files exist. Clevi Lens looks beyond file names, analyzes document content and automatically groups related materials.
- It finds and groups similar documents.
- It organizes labels and metadata.
- It manages information so you can find what you need faster.
- After setup, you can review and edit documents and classification information yourself.
- You can incorporate the latest materials when prices or policies change.
The chatbot's role depends on the materials you connect.
Clevi Lens is not tied to a single role. The materials you connect determine its role and the range of questions it can answer.
| Connected materials | AI role | Example use |
|---|---|---|
| Menus, price lists, business hours | Customer assistance AI | Provide information on prices, business hours and how to use the service |
| Product catalogs, specification sheets | Sales support AI | Answer questions about product specifications, compatibility and delivery lead times |
| FAQs and policies on shipping, exchanges and refunds | Customer service AI | Automatically answer recurring customer questions |
| Work manuals, internal policies | Employee support AI | Search work procedures and internal guidelines |
| Training materials, course content | Learning support AI | Provide information on training courses and learning content |
If you need a customer service chatbot, connect product information and FAQs. If you need a sales support AI, connect product materials and sales guidelines. You can define the AI's role by choosing materials that fit the work you need it to do.
Respond to customers in other languages using Korean materials
You do not need to create separate manuals and FAQs in each language for customers who speak other languages. Clevi Lens can use product materials and operating policies written in Korean to understand questions in other languages and respond in the customer's language.
If you have company materials, you can get started with your own AI
You do not need to write hundreds of new questions and answers to build a customer service chatbot. Your existing price lists, product manuals, FAQs, operating policies and website are enough to start using a chatbot tailored to your company.