When you work alone or run a business with a small team, you have to repeatedly answer enquiries about delivery, stock, prices, exchanges and refunds. Clevi Lens is an enterprise AI chatbot that connects the documents and websites your company uses as searchable knowledge, finds information relevant to customer questions and provides answers.
"Aren’t chatbots all pretty much the same?"
General AI can naturally explain a wide range of content, but it does not inherently know your company’s latest prices and stock levels or its internal refund policies. Clevi Lens identifies the intent behind a question based on the materials connected by your company, searches for relevant information and provides an answer.
- Identifies the intent behind questions based on the materials connected by your company.
- Searches relevant materials and provides answers.
- You can also check the documents and pages referenced in the answer.
- It can be configured not to force an answer when there is insufficient evidence.
Clevi Lens knowledge learning process
| Stage | Process | Customer service example |
|---|---|---|
| 1. Connect materials | Upload or connect the documents and websites you currently use. | Price lists, product manuals, FAQs, refund policies |
| 2. Analyse content | Identifies the titles, body text, tables, images and key items in documents. | Distinguishes product names, prices, stock levels and warranty periods |
| 3. Organise knowledge | Connects information scattered across multiple files into searchable knowledge. | Searches price lists and product catalogues together |
| 4. Identify question intent | Analyses what information is needed even when the customer’s wording differs from the documents. | “I’ve opened the packaging—can I return it?” → Search refund policy |
| 5. Evidence-based answers | Answers based on relevant materials and displays the documents and pages referenced. | Presents whether a refund is possible and the relevant policy |
| 6. Update knowledge | Updates materials and metadata when prices or policies change. | Reflects changed delivery policies in the latest answers |
AI organises scattered internal materials by category.
Company materials are scattered across department folders, personal PCs and shared document repositories, so even when a file exists, it can often be difficult to find again. Clevi Lens does not simply look at file names; it understands document content and automatically groups related materials.
- Finds and groups similar documents.
- Organises labels and metadata.
- Manages information so that what you need can be searched more quickly.
- After implementation, you can directly review and edit documents and classification information.
- You can reflect the latest materials when prices or policies change.
The chatbot’s role also changes depending on which materials you connect.
Clevi Lens is not a chatbot fixed to a single role. Its response range and role change depending on which materials are connected.
| Connected materials | AI role | Examples of use |
|---|---|---|
| Menus, price lists and opening hours | Customer information AI | Provides information on prices, opening hours and how to use the service |
| Product catalogues and spec sheets | Sales support AI | Responds to enquiries about product specifications, compatibility and delivery times |
| FAQs, delivery, exchanges and refund policies | Customer service AI | Automatically responds to repetitive customer enquiries |
| Work manuals and internal regulations | Internal work assistant AI | Searches for work procedures and internal standards |
| Training materials and course content | Learning support AI | Provides information about training courses and learning content |
If you need a customer service chatbot, connect product information and FAQs; if you need a sales support AI, connect product materials and transaction policies. You can configure the AI’s role by selecting materials suited to the work you need to support.
Answers customers in foreign languages based on Korean-language materials
You do not need to create separate manuals and FAQs in each language for customers who speak other languages. The AI can understand questions in foreign languages based on product materials and operating policies written in Korean, and respond in the language used by the customer.
If your company has its own materials, you can start a dedicated AI
You do not need to write hundreds of new questions and answers to create a customer service chatbot. Using only the price lists, product manuals, FAQs, operating policies and website you already use, you can deploy a chatbot tailored to your company.