When you run a business on your own or with a small team, you have to repeatedly answer questions about shipping, inventory, pricing, exchanges and refunds. Clevi Lens is an enterprise AI chatbot that connects the documents and websites your company uses as searchable knowledge, finds information relevant to customer questions, and provides answers.
"Aren’t chatbots all pretty much the same?"
General AI can explain a wide range of topics naturally, but it does not inherently know your company’s latest prices and inventory or its internal refund policies. Clevi Lens identifies the intent of a question based on the materials connected by your company, searches for relevant information, and provides an answer.
- Identifies the intent of a question based on the materials connected by your company.
- Searches for relevant materials and provides an answer.
- You can also check the documents and pages referenced in the answer.
- It can be configured not to provide an answer when there is insufficient supporting evidence.
Clevi Lens knowledge learning process
| Step | Process | Customer service example |
|---|---|---|
| 1. Connect materials | Upload or connect the documents and websites you currently use. | Price lists, product manuals, FAQs, refund policies |
| 2. Analyse content | Identifies the titles, body text, tables, images, and key items in documents. | Distinguishes product names, prices, inventory, and warranty periods |
| 3. Organize knowledge | Connects information scattered across multiple files as searchable knowledge. | Searches price lists and product catalogues together |
| 4. Identify question intent | Analyses what information is needed even when the customer’s wording differs from the documents. | “I opened the package—can I return it?” → Search refund policy |
| 5. Provide evidence-based answers | Answers based on relevant materials and displays the documents and pages referenced. | Provides refund eligibility and the applicable policy |
| 6. Update knowledge | Updates materials and metadata when prices or policies change. | Reflects the updated shipping policy in the latest answers |
AI organizes scattered internal materials by category.
Company materials are scattered across department folders, personal PCs, and shared document repositories, so even when a file exists, it is often difficult to find again. Clevi Lens understands document content—not just file names—and automatically classifies related materials together.
- Finds and groups similar documents.
- Organizes labels and metadata.
- Manages information so you can search for what you need more quickly.
- After implementation, you can directly review and edit documents and classification information.
- Reflects the latest materials when prices or policies change.
The chatbot’s role also changes depending on which materials you connect.
Clevi Lens is not a chatbot fixed to a single role. Its response scope and role vary depending on which materials are connected.
| Connected materials | AI role | Examples of use |
|---|---|---|
| Menus, price lists, and operating hours | Customer information AI | Provides information on prices, operating hours, and how to use the service |
| Product catalogues and spec sheets | Sales support AI | Responds to enquiries about product specifications, compatibility, and lead times |
| FAQs, shipping, exchanges, and refund policies | Customer service AI | Automatically responds to recurring customer enquiries |
| Work manuals and internal company policies | Internal work assistant AI | Searches for work procedures and internal standards |
| Training materials and lecture content | Learning support AI | Provides information about courses and learning content |
If you need a customer service chatbot, connect product information and FAQs. If you need a sales support AI, connect product materials and transaction standards. You can configure the AI’s role by selecting the materials suited to the work you need to support.
Responds to customers in other languages based on Korean materials
You do not need to create language-specific manuals and FAQs for customers who speak other languages. The AI can understand questions in other languages based on product materials and operating policies written in Korean, and respond in the language used by the customer.
If your company has its own materials, you can start a dedicated AI
You do not need to write hundreds of new questions and answers to create a customer service chatbot. You can use a chatbot tailored to your company using only the price lists, product manuals, FAQs, operating policies, and website you already use.